GSA Operations
Location:Shanghai, China
Reports to:Sales Director
Subordinate:0
Department Interaction: (Parts/Projects involved with)Sales Department
Travel Requirements:
(Describe by percentage)No
Effective Date:
Company Background:
Asia Tourism Relations specializes in the Chinese outbound travel market. It is the region's leading marketing and public relations agency serving international clients in the travel and tourism industry. We design and implement a wide range of innovative programs to create high visibility and market leadership for top outbound destinations, tourist attractions, luxury cruises and leading tour management companies. The company was established in 2003 and now employs around 20 multi-lingual professionals in Shanghai and Beijing.
Primary Purpose:
This role is responsible for delivering and executing the external communications (any travel booking requests) for outbound travel from China to Dubai.
Responsibility:
1、 负责出镜计调规划至迪拜 In charge of outbound operations to Dubai.
2、 客服异常状况处理 Customer service especially in abnormal situation.
3、 订单处理、订位、订房、团位控管等相关管理作业 Handel and receive orders, book air ticket, hotel rooms, group tour management etc.
4、 监控计调服务流程，能挖掘分析问题并提出可行的改进方案 Monitor operation service procedure, can solve urgent problem in a quick solution with a smooth execution.
5、 客户管理 Assist sales to maintain and build customer relations.
Requirement:
1. 专科以上学历； Diploma degree or above
2. 熟悉出境业务；三年以上出境游的经验； At least 3 years experience in outbound operations
3. 中英文说写流利； Fluent English, both oral and written.
4. 具有出色的语言表达能力和沟通能力，善于与别人交流，非常细心与有组织能力； Good communication skill, very organized and detailed.
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